FoodPlus Returns, Refunds and Exchanges Policy
How to return a FoodPlus item
Your FoodPlus item must be in its original unused condition to be returned, unless there is a product defect. You must return the item within 30 days of your purchase.
- Please email firstname.lastname@example.org with the details and to request a refund and we will assign you a tracking number.
- Mail your returned item to:
14 McLeans Island Road, Harewood
- Include in your package a signed letter stating the reason for your return and the original email receipt.
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
If your FoodPlus item is unopened and in like new condition, you may exchange your item for an alternative item. You will not be subject to a restocking fee in this case, but you still will have to pay for return shipping.
It is our policy that should any purchase from Food Plus prove to be defective we will replace or refund the purchase price at no cost to the customer. In such circumstances please e-mail us in the first instance at email@example.com explaining your concern and we will contact you to arrange a refund or replacement.